Returns & Exchanges
At DirDirect, we want you to be fully satisfied with your sports gear; if your purchase isn't the right fit, you can return unused items in their original packaging within 30 days.
1
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to send back.
2
Package Your Gear
Securely pack the items in their original packaging, ensuring all tags are attached and the product is in resalable condition.
3
Ship the Package
Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location.
4
Receive Your Refund
Once our warehouse inspects the returned equipment, we will process your refund or exchange within 5 to 7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing