Frequently Asked Questions

Everything you need to know about your gear and orders

How can I track my DirDirect order?

Once your order ships, you will receive an email with a tracking link. You can also view your order status by logging into your account on our website.

What is your return policy for sports equipment?

We offer a 30-day return policy for most items. Products must be in original, unused condition with all tags and packaging intact to qualify for a full refund.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.

How do I know which size to choose?

Each product page includes a detailed size guide. We recommend measuring yourself and comparing your results to our charts for the most accurate fit.

Are your products covered by a warranty?

All performance gear sold on DirDirect comes with a manufacturer's warranty against defects. The duration depends on the specific brand and product category.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.